Obtaining API Support

When contacting support, please ensure to include the following information:

1. Your Account Username, ID (MCUserID), or API Username: This unique identifier helps us identify your account and access the relevant information.
2. Any Supplier(s) involved: If the issue is related to specific suppliers, please provide their details to help us investigate more effectively.
3. The specific API endpoint and request type: Let us know which endpoint you are using and the type of request (POST, PUT, GET, DELETE) you are making. This information will allow us to understand the context of the problem.
4. Parameters in the endpoint URL: Include the necessary parameters used in the endpoint URL. These parameters are crucial for us to replicate the issue and analyze the request.
5. X-AMZ-GUID Header of the response: If applicable, include the unique identifier (X-AMZ-GUID) associated with the API response. This information assists us in matching the request with its corresponding response.
   1. If a 5xx error is returned, there will be no X-AMZ-GUID Header - In this case, please provide the endpoint and timestamp of the request.
6. Details about the issue: Provide a thorough explanation of the problem you are facing, including any error messages or unexpected behavior. The more information you can provide, the better we can assist you.

Please ensure that you include all the requested information when submitting your support request. Our support team will work diligently to help you with your API integration needs.

If you require API support or have any technical queries, you can reach out to CiiRUS Technical Support by submitting a request to the following email: [email protected]. Our team is here to help you and ensure a smooth experience and integration with the CiiRUS Partner-API.